The policy below applies to products purchased directly from salesPolicy or salesPolicy’s authorized resellers. Please keep your original proof of purchase in order to exercise these policies.
Most returns must be authorized by contacting the seller in order to obtain an official Return Merchandise Authorization (RMA). Authorization does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package.
All returned products must be in resalable condition, including, but not limited to; all components, manuals, registration cards, and original undamaged packaging. In addition, the following restrictions normally apply:
An unauthorized return is defined as any package returned to iTeknic without the proper return authorization code on the shipping label.
Unauthorized returns may include packages refused during a delivery attempt. Unauthorized returns received by iTeknic may be refused at the warehouse and returned to the sender. In this case, you may be held responsible for the cost of shipping back the package. This cost will be deducted from the total credit due or a charge to the credit card or PayPal account, if a refund has already been issued.